Refund policy

Replacement with Damage Policy

Casemark Products are procured and delivered after several qualtiy check. We do share proper videos and photos of the products in our social media handles and website. With this we follow a policy of REPLACEMENT in case of DAMAGE only with unboxing video as proof.

We don’t offer any return or refund policy in website, we only provides replacement if the product is damaged, replacements will be delivered in 4-7 working days.

Return time frame is maximum 2 weeks and we should be receiving products within that or else complaint will be closed

We urge our beloved customers to take full unboxing video after reciving package so that in case any damage we can check with the reason. Please share these details with order details to our official email casemarkbusiness@gmail.com, rest assured our team will in touch with you within 24 hours with next steps.

PLEASE NOTE: This policy doesnot cover misuse, accidental damage, or any other abuse. We only have REPLACEMENT in case of DAMAGE, misplaced product and fitting issues only policy

Replacement process

As mentioned We only have REPLACEMENT in case of DAMAGE only policy, if there was a misplacement or damage on product, no need to worry, we are on your back. 
Once we have the details on our mail our team will help you with all steps and we bear the cost on you.

It's simple as that,
Mail - Pack - Return - Replacement delivered
The whole process may takes 4-7 working days as we need human hands behind this and we know that you will be there with us by co operating.

Products can only be replaced if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for replacement.

Can I cancel the purchase once payment is done?

Unfortunately NO. We will be starting the delivery process as soon as order is made. So we recommend to go through all details before confirming the order so that it goes hassle free.